Member/Client Experience and Retention

1

Introduction

• Introduction

2

Building Client to Coach Relationship

• Building Client to Coach Relationship

3

Building Client to Self Relationship

• Building Client to Self Relationship

4

Building Client to Community Relationship

• Building Client to Community Relationship

5

Tracking Retention

• Tracking Retention

6

[Deep Dive] A Practical with Our Interns

• Live Example

7

Worksheets

• Member/Client Tracking Excel Spreadsheet
• Member/Client Experience Checklist